FAQs

No, online orders cannot be picked up in-store, but rather will be shipped to your home directly.

We know that buying furniture is a personal and tactile experience. OUR SHOWROOMS are a fantastic way to see all our products and get a feel for the wide range of upholstery options available to customize your favourite piece.

To ensure the product you were looking at online is in stores, please contact the retail location most convenient to you directly. All our retail locations’ phone numbers are available on our locations page.

Learn how to measure your EQ3 furniture to ensure it will fit easily into your home – and into your room – with THIS quick guide.

Yes! In order to avoid the hassle of setting up your new furniture, we offer White Glove assembly service to most addresses. Simply choose this option at checkout and for a small additional charge we will deliver your furniture, set it up in your home, and remove all packaging.

Please note that assembly service does not include installation of pendant lighting, hanging art, mirrors, clocks, shelving or shelving units affixed to walls. Delivery and assembly fees are non-refundable.